Do I have to create an account to place an order?
No, you can also place an order as a guest. But there are some benefits if you have an account with us:
-Faster payment process
-Easy access to the status of your order and your order history
-Receive updates with special promotions and new products
How can I get a standard free delivery?
- We have a Free Shipping on all products
- The Plus Shipping cost is about $4.95
What payment methods do you accept?
We accept all major credit and debit cards VISA, MasterCard, American Express etc., as well as Paypal.
How does BoxonFire ensure 100% of my payments
By paying online at Boxonfire.com, your data is protected by SSL encryption, which is the highest level of protection available. Your information is encrypted and sent directly to the network of our credit card provider (where your card transaction is authorized and approved). The information on your credit card is NEVER saved on our servers, which means that your transactions are always 100% secure in Boxonfire.com.
When will my order be processed?
We process orders every day, even weekends. Your order will be processed within 2 to 4 days.
When will I receive my order?
We use an express delivery that takes between 8 and 20 business days To USA, UK, Canada, Europe and for the Other countries from 12 to 30 business days. We will give you a tracking number and a link to track your order in real time.
How do I track my order?
We will send your tracking information by email a few days after sending the order. We will send you a link to track your order in real time and you will be informed by email every step of the delivery of your order.
I forgot my password, what can I do?
On the login page, click on "Forgot your password?" And you will be redirected to a new page where you can start the process to recover the password.
What happens if I enter the wrong email address?
Contact us by email at [email protected] and we will update your email address.
Can I change my shipping address after I have placed the order?
If you made an error in the shipping address, send us an email to [email protected] within 24 hours and we will change it for you. Keep in mind that once your order has been processed and shipped, your shipping address can not be changed.
How can I return an item?
Your happiness is our highest priority. No matter what the reason for the return, we guarantee a period of 14 days. Simply inform us at [email protected] about your intention to return an item and we will inform you about the return process. We will refund the total amount of your order!
I can not find my question here, what can I do?
If we are online in the chat, you can ask us your question directly. If we are disconnected, you can send an email to [email protected] and we will respond as soon as possible.