Your happiness is our highest priority. Regardless of the reason for the return, we guarantee a period of 14 days during which you can notify us of your intention to return the item and then 14 additional days to return the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No refunds will be given for items that are not in their original condition.
To complete the return, We may also ask for photos and / or videos of your product as proof (for example, in the case of a defective product). If more than 14 days have passed since you received the product (s), unfortunately we can not offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the products you received are defective or damaged, you have the right to obtain a replacement at no cost. Send us an email to firstname.lastname@example.org and we will proceed with the change.
Depending on where you live, the time to get the changed product will vary.
To return the goods, send us an email to give you the return procedure.
Wrap your package in the original packaging in a safe way to avoid transport damage back to our partner. The products must be returned to the address of our partner, from where they were sent.
Keep in mind that you will have to cover the shipping cost for the products you wish to return. Shipping costs are not refundable.